RETURNS & SHIIPPING
1. RETURN PROCESS
- Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
- Once your return is received and inspected by ChatterBox USA (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
- In the case the returned product fails inspection, the product is returned back to you.
- You are responsible for all shipping costs associated with getting your order back to our Cerritos CA warehouse.
- Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact us if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
- See below for instructions on where/how to get your return order back to us. All returns need a RA (Return Authorization) number and will need to be returned to ChatterBox USA in Cerritos, CA.
- You obtain a return authorization number (RA#) online by emailing, firstname.lastname@example.org, or by calling one of our representatives at 888-452-2269.
- Please print your Return Authorization form and include it with each shipment back to ChatterBox USA. You have 30 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department. Returns should be shipped to:
- Please write RA# on outside of the box.
Attn: Returns (RA# XXXX)
16310 Arthur Street
Cerritos, CA 90703
- Please retain your return tracking information. ChatterBox USA is not responsible for packages lost during return shipment. You will receive a confirmation email from ChatterBox USA when your return is processed which will include the full details of refund or credit.
Return Shipping Options
- For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
- All shipments must be made prepaid; packages shipped COD will be rejected.
- Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.
3. ACCEPTABLE RETURNS OR EXCHANGES
All returns should follow Return Process to return merchandises.
30 Day Money Back Guaranteed
- If your order arrives and it is not right, we'll fix it, NO NONSENSE, we promise.
- Doesn't fit or just not happy with it? You can return any new, unused and unaltered item within 30 business days of receipt of your item. We will issue a full refund to your original payment method upon passing inspection.
- Please contact us at 888-452-2269 for assistance.
- Please note warranty processing may take 4-8 weeks and will be subject to the policies and discretion. Warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
- Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS, etc.). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
- Each brand has its own warranty policy. A representative from that brand will assist customers with their warranty.
- Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new gear fast!
- You are still responsible for return shipping on your original order back to us.
4. REQUIREMENTS FOR RETURNS AND EXCHANGES
Used or Damaged Merchandise
- Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your Shoes and to try your helmet on indoors before heading out on the bike.
- Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc.) or otherwise is in a condition other than it was received cannot be returned.
- Craigslist, eBay and online forums are excellent resources if you have a used item you do not want that can no longer be returned to ChatterBox USA.
Apparel and Helmets
- Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
- Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories
- Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 20% of the merchandise cost based on the availability of those missing or damaged components.
- Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
- Any part which has been installed or shows signs of attempting to be installed on a vehicle or helmet is non-returnable.
- Open box items for which the packaging has been destroyed are not returnable.
5. CANCELLATION AND MODIFICATION
Order Cancellation / Modifications
- If you change your mind, act quickly! We turn around and process orders extremely quickly.
- Orders can be modified or cancelled only while their status is labeled "(Insert Label Here)." Once an order has been "(Insert Label Here)," it cannot be cancelled or modified, as the order has been processed by our warehouse and we are awaiting tracking information.
6. INTERNATIONAL RETURNS (CANADA ONLY)
- International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
- Any items shipped COD or having additional brokerage fees that are charged to ChatterBox USA upon delivery will be rejected.
7. QUESTIONS / CONCERNS
- If anything is unclear or if you have a special circumstance, give us a shout!
- We can be reached by phone at 888-452-2269 or email us email@example.com